frequently asked questions
Do you sell chocolate out of your factory?
Yes! In addition to weekly classes and tours, during regular business hours you can always stop by to make a purchase.
What are your factory business hours?
Our storefront is open everyday from 10am to 6pm at 64 Seabring St, Brooklyn, NY, 11231, and you can call us at +1-855-255-3354.
I don't live in New York. Where can I buy Raaka?
We're carried in hundreds of locations across the US, and even in Canada and the UK. Use our store locator to find your nearest retailer.
How do I schedule a tour or a class?
You can sign up online, call 1-855-255-3354 and choose option 4 or write firstname.lastname@example.org. We offer 45 minute tours on Thursdays at 7pm, Fridays at 6pm and Saturdays and Sundays at 12pm. We offer 2 hour classes on Saturdays and Sundays at 2pm and 5pm/
I have an allergy. Is Raaka safe for me to eat?
We take allergies very seriously at Raaka. None of our products contain gluten, dairy, soy, or nuts. Additionally, we ensure that no nuts ever enter our factory. However, we are not certified nut-free: we cannot guarantee that all our suppliers also maintain a nut-free environment. Please shop responsibly.
I want to send chocolate to all my corporate clients as a gift. Can you help me?
Our chocolate bars may be fully customized for corporate gifts and events, and we're happy to ship from a list, even including a handwritten note for every recipient. Choose your favorites from our lineup and your preferred paper design. We’ll can even design custom labels which are a perfect fit for the occasion. Chocolate samples are available upon request. Just write email@example.com.
Which payment methods do you accept?
We accept all major credit cards, and PayPal.
Will sales tax be applied to my order?
Sales tax is added to all orders placed by New York City residents.
How long will it take for my chocolate to arrive if I order online?
3-5 business days for domestic orders. 1-2 weeks for international.
How much does shipping cost?
Shipping is free for all domestic orders over $50; otherwise, it's a flat rate of $5.80 to all locations in the US and $20 internationally.
Is rush shipping available?
During the holidays, we offer 2nd day AM shipping.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. If you have a question about your order or you need to make a change, please email us at firstname.lastname@example.org and we'll try our best!
What’s Raaka's return policy?
We realize that buying chocolate you've never tasted is a pretty bold proposition! And we know our bold flavors aren't for everyone. That's why we offer a 100% satisfaction guarantee. If Raaka isn't to your taste, just write us and we'll fully refund your order.
I have more questions! Who can I contact?
Email email@example.com and we’d be happy to help answer any additional questions!